Communication process is the transfer of an idea from one person to another so that it can be understood and acted upon.
Business communication process is the method by which a message goes to the sender from the receiver in an organized way.
According to Mr. Kreitner, Business Communication process is a chain made up of identifiable links. This chain includes sender, message, encoding, receiver, decoding and feedback.”
The communication process is shown below through the modern model of communication.
Sender: is the person who sends the message or an idea to the receiver.
Encoding: means converting the idea into an understandable message.
Message: is the set of symbols that the sender communicates to the receiver through the media.
Media: refers to the specific communication channel through which the message moves from sender to receiver.
Decoding: is the process by which the receiver extracts meaning to the symbols encoded by the sender.
Receiver: is the person who receives the message sent by the sender.
Response: is the reaction of the receiver after being exposed to the message.
Feedback: is the amount of response of the receiver that reaches to the senders.
Noise: is the disruption that occurs during the process of information transfer. Noise can occur at any of the steps in the communication process.